Procurement and Mobilisation
Performance and Compliance
Operational Service Delivery
Soft Facilities
Management
Creating environments where people
can thrive
Soft Facilities Management (SFM) plays a vital role in shaping the experience of patients, visitors and colleagues every day. From clean and welcoming environments to responsive support services, effective Soft FM underpins safe, efficient and compassionate healthcare.
At QTS, we deliver flexible, high-quality Soft FM solutions that are tailored to the unique needs of every organisation. Whether supporting a single service or managing a complex multi-site portfolio, we combine operational expertise with a collaborative approach to deliver services that improve performance, enhance patient experience and provide lasting value.
The Services We Provide
Strategic Advisory
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Soft FM strategy and service reviews
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Options appraisals and delivery model development
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Benchmarking and best practice reviews
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Business case development
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Service transformation programmes
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Operational improvement and efficiency reviews
Procurement & Mobilisation
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Procurement strategy and support
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Tender management and evaluation
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Contract mobilisation
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Transition planning
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Supplier selection and onboarding
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Governance and contract documentation
Operational Service Delivery
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Cleaning services
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Catering services
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Reception and front of house
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Security services
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Waste management
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Linen and laundry
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Grounds and gardens maintenance
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Window cleaning
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Pest control
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Confidential waste and water cooler services
Performance & Compliance
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Contract management
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KPI development and performance reporting
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Service audits and compliance reviews
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Operational leadership and interim management
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Improvement programmes
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Performance and quality assurance
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Stakeholder engagement and supplier management
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National programme support (PLACE, PAM and ERIC)
"QTS have been pivotal to the success of the mobilisation of ISS healthcare services. QTS played a critical role in leading the transition, heading up different workstreams across all service lines. We cannot recommend QTS enough, they are hardworking, balanced and driven by the best outcomes for patient care"
Donna Brown
MD for Healthcare, Governance & Education - ISS UK Ltd
Get in Touch
Want to find out how we can support you?
Make a non-committal enquiry and a member of the QTS will get back in touch with you